My article in the Macquarie Design Blog

This blog post for Macquarie was born from a talk I gave at Think Visual by Sh8peshifters, where I shared how visual communication supports my work across Service Design, CX, DEI and Skilling. I wrote it for the Macquarie Group Design Blog to reflect the role visuals play in creating shared understanding, breaking down complexity, and driving meaningful change - both in my practice and in the way I work with others.

To read this article follow the link.