talks, workshops & masterclasses

ENABLING thriving lives for queer youth: A Strategic revamp

CLIENT
Twenty10

INDUSTRY
Not For Profit

YEAR
2025

ROLE
Program Lead & Principal Service Designer

CAPABILITIES
Facilitation, Strategic Design, Copy Writing, Organisational Alignment, Stakeholder Engagement, Cultural Transformation, Human-Centred Design, Co-Design & Collaboration

AREA
All of organisation

Leading the co-design of youth centric, future-ready strategy to strengthen support for LGBTQIA+ youth across NSW.

THE PROJECT TIMELINE

MEASUREMENT

The organisation saw improvements such as:

Increased staff alignment and clarity around strategic direction
High perceived relevance and applicability of the strategic pillars across teams
Strong board endorsement of the revised purpose, vision and long-term priorities
Improved representation of youth voices in decision-making and strategy shaping

CALLOUTS

Placed LGBTQIA+ youth at the centre of strategic decision-making

Co-design ensured lived experience shaped the organisation’s purpose, vision and long-term priorities.

delivered a refreshed, future-ready strategic plan with organisational alignment

The final strategy elevated aspiration, strengthened clarity and created a strong foundation for the next five years.

Workshops, surveys, digital polling and iterative synthesis brought youth, staff and board into a unified strategic process. This material was all packaged for future needs or engagements.