Learning & Capability growth

Building enterprise-wide ai confidence & capability at scale

CLIENT
Macquarie Group

AREA
Corporate Operation Group

INDUSTRY
Financial Services

YEAR
2024

ROLE
Head of Learning Experience & Research

CAPABILITIES
Data Literacy & AI readiness, Learning Design, Change Enablement, Employee Engagement, Facilitation, Workforce Transformation

A global investment bank wanted to safely introduce generative AI into daily workflows, uplift employee skills and strong risk foundations across the workforce.

THE PROJECT TIMELINE

MEASUREMENT

We tracked indicators such as:

Enterprise-wide adoption, with more than 75% of employees completing mandatory safe-usage training.
Strong weekly engagement, with over 6,500 weekly users actively leveraging AI tools.
High daily usage, with more than 26,000 prompts entered each day in AI Chat.
Global participation in capability uplift, with over 7,000 employees attending prompt masterclasses.
Innovation and peer learning at scale, with 830+ employees participating in global hackathons.
Program refinement driven by continuous feedback, using CX metrics, surveys and the AI Training Analytics Dashboard to evolve content and delivery.

CALLOUTS

Built global ai capability at scale with over 75% workforce adoption

A multi-model learning program uplifted digital confidence, safe usage and prompting skills across regions and roles.

Delivered measurable, sustained ai usage with 6,500 weekly users and 26,000+ daily prompts

Real-world uptake transformed AI from a concept into a core part of daily work, supported by strong risk and compliance foundations.

Masterclasses, prompt parties and global hackathons engaged 7,000+ employees and embedded peer-to-peer learning.

Created connected learning communities that accelerate behavioural change

BEHIND THE SCENES

Chief Technology Officer

“This program didn’t just teach people how to use AI, it shifted capability, curiosity and confidence across the organisation. The engagement levels spoke for themselves”