Customer & Employee Experience Strategy

UPLIFTING THE RETAIL BANK EXPERIENCE

CLIENT
Westpac

AREA
Westpac

PROJECT
RX Platform

DURATION
8 months

ROLE
Service Designer

SERVICES
Service Blueprint, Workshops,
Empathy Interviews

THE PROJECT TIMELINE

THE IMPACT

200+

customers impacted

50%

productivity increased

risk reduction

20%

BEHIND THE SCENES

Want to drive experiences that actually connect?

Let’s talk about how we can elevate your customer and employee journeys.

GET IN TOUCH