Customer & Employee Experience Strategy
UPLIFTING THE RETAIL BANK EXPERIENCE
CLIENT
Westpac
AREA
Westpac
PROJECT
RX Platform
DURATION
8 months
ROLE
Service Designer
SERVICES
Service Blueprint, Workshops,
Empathy Interviews
THE PROJECT TIMELINE
THE IMPACT
200+
customers impacted
50%
productivity increased
risk reduction
20%
BEHIND THE SCENES
Want to drive experiences that actually connect?
Let’s talk about how we can elevate your customer and employee journeys.